Well Christmas went well .. the kids could open a toyshop and sweet shop combined with the amount of stuff they got, we're still ploughing through the chocolates (oh what a hard life!) and I've had a horrible cold for what feels like ages - last week was the worst and I ended up with a few days off work because of it - which would have been fine if I felt well enough to take advantage!  Needless to say, the fire got its first run out of the year due to my shiveryness!

Anyway, on the mend now - shame we can't say the same for our luck.  Our washing machine broke down (again) at the weekend, so I had to borrow dads for a few loads whilst waiting for the engineer to come out - hopefully he will fix it tomorrow, although what normally happens is he takes one look at it, says "he needs a part", and then he doesn't come back for a fornight.  Ever the optomist!

We thought we'd done really well tracking down a bargain for Andrew - been looking for a bunkbed for ages for him - one of these with the desk and single sofabed/futon underneath.  The one that we had seen that we liked (not that there is a lot of choice) was made by a company called Thuka, but unfortunately everywhere we looked the prices were always around £650 plus delivery (which was usually another £40 on top).  This is both in and out of the "sales".  Anyway, just by chance, saw one that looked very similar on the Tesco Direct website, but for almost half the price (strangely, at the time, they had two options - you could either buy the whole thing including mattress, or you could buy it without the mattress and buy that seperately - and buying it seperately was actually cheaper as the bunk without the mattress was in the "sale" - very odd).  So we ordered it, fast delivery time (about a week, compared to all other places quoting around 8 weeks), with £5 delivery.

It arrived on Friday, we spent ages putting up the "bunk" part of it, got to start the underneath bit - the shelves and such, and it turned out that they'd sent the wrong stuff.  The bed, and what we ordered, was a plain laquered wood, but the underneath bit was an unfinished stained wood (despite it stating it was part of the pine laquered set on the box label). 

So I rang up Tesco, spoke to a very helpful chap who found the item on his computer, saw it was in stock, ordered it, and told me it would arrive "next day", although explained that, as they didn't deliver on a Saturday, "next day" would actually mean Monday afternoon (or Tuesday at the latest).  They would even open up the box and check to make sure it was the right finish, before loading it onto the van!

Monday arrives (today), and I rang them back up just to check if it was getting delivered today or tomorrow - and they had no idea what I was on about.  The guy I had spoken to hadn't ordered anything, hadn't put a note on the system, couldn't "possibly" have checked on that part as there was no way of doing so, and it was out of stock anyway, and no idea when, if ever, they were getting more in.

They only had two choices for me ... either wait indefinately for the part to arrive in stock, at which time they would have to send the entire order again, so that I could select which box I needed, and send the rest back (and no, they couldn't check the finish before bringing it out to me), or get a refund, take the entire thing back down, and send it back.

Needless to say, I am a very unhappy bunny.

I even suggested to them that as the item was obviously incorrectly packed at the manufacturers, they should ask for a replacement from them, but they said they could only do that if they had one in stock to exchange with me ... as they couldn't take "part" of it off me, without exchanging it, and couldn't get a replacement from the manufacturer until they had an exchange item as well .... and "it comes all the way from Denmark, you know"....!  I believe he heard my *shrug* over the phone.